Welcome to WePetra Jordan Tours and Taxi ("we," "us," or "our"). By using our website (wepetra.com) or booking our services, you agree to these Terms. Please read them carefully.
Last Updated: [12/08/2025]
1.1 These Terms and Conditions (“Terms”) govern your use of WePetra Jordan Tours and Taxi services (“Services”), including but not limited to transportation services, guided tours, and itinerary planning.
1.2 By accessing our website (www.wepetra.com), making a booking, or utilizing our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
2.1 “Company,” “We,” “Us,” or “Our” refers to WePetra Jordan Tours and Taxi.
2.2 “Client,” “You,” or “Your” refers to any individual or entity utilizing our Services.
2.3 “Services” encompass all transportation, tour, and related services offered by the Company.
3.1 We provide:
a) Private transportation services throughout Jordan, including airport transfers and intercity travel
b) Guided tours to major attractions (Petra, Wadi Rum, Dead Sea, etc.)
c) Customized travel itineraries and tour packages
d) Related travel consultation and support services
4.1 All bookings require:
a) Complete client information (full name, contact details, pickup/drop-off locations)
b) Accurate service specifications (date, time, number of passengers)
c) Acceptance of these Terms and Conditions
4.2 Booking confirmation is subject to:
a) Service availability
b) Receipt of required payment
c) Verification of provided information
5.1 All prices are quoted in [JOD] and include:
a) Vehicle and driver services
b) Standard insurance coverage
c) Applicable government taxes
5.2 Additional charges may apply for:
a) Extra waiting time beyond agreed duration
b) Route modifications after departure
c) Special requests (child seats, additional stops, etc.)
5.3 Accepted payment methods include:
a) Credit/debit cards (Visa, MasterCard)
b) Bank transfers
c) Cash payments (limited to on-site transactions)
6.1 Client-initiated cancellations:
a) More than 72 hours before service: Full refund
b) 48-72 hours before service: 50% refund
c) Less than 48 hours before service: No refund
6.2 Company-initiated cancellations:
a) Full refund for cancellations due to Company unavailability
b) Alternative arrangements offered when possible
6.3 Force Majeure events:
a) Natural disasters
b) Political unrest
c) Other unforeseeable circumstances
Refunds subject to individual case review
7.1 Clients agree to:
a) Provide accurate and complete booking information
b) Be ready for pickup at agreed time and location
c) Treat drivers and staff with respect
d) Comply with Jordanian laws and regulations
7.2 Prohibited conduct includes:
a) Smoking in vehicles
b) Consumption of alcohol or illegal substances
c) Any behavior endangering safety or damaging property
8.1 The Company shall not be liable for:
a) Delays due to traffic, weather, or security conditions
b) Client injuries resulting from improper vehicle use
c) Loss or damage to personal belongings
d) Itinerary changes due to unforeseen circumstances
8.2 Maximum liability is limited to the service fee paid.
9.1 All vehicles carry mandatory third-party liability insurance.
9.2 Clients are advised to maintain personal travel insurance covering:
a) Medical emergencies
b) Trip cancellations
c) Lost or stolen belongings
10.1 All content on our website and marketing materials, including:
a) Logos and branding
b) Photographs and descriptions
c) Itinerary designs
Are proprietary property of WePetra Jordan Tours and Taxi.
10.2 Unauthorized use or reproduction is strictly prohibited.
11.1 Any disputes shall be:
a) First attempted to be resolved amicably
b) If unresolved, submitted to mediation in Petra, Jordan
c) As last resort, settled in Jordanian courts
12.1 We reserve the right to modify these Terms at any time.
12.2 Continued use of Services constitutes acceptance of revised Terms.
13.1 These Terms shall be governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan.
For questions or concerns regarding these Terms:
WePetra Jordan Tours and Taxi
Email: legal@wepetra.com